Revive Exterior Cleaning Ltd – Service Terms & Conditions

Last updated: September 2025

1. Definitions

• “Company” means Revive Exterior Cleaning Ltd.
• “Customer” means the individual or business requesting a quotation or services.
• “Services” means the cleaning services and related works provided by the Company.
• “Agreement” means these Terms & Conditions together with any accepted quotation or invoice.

2. Quotations

All quotations are issued through the Company’s Jobber system and are valid for 30 days unless otherwise stated.

Quotations are based on the information provided by the Customer. If the property condition or access differs on inspection, the Company may amend the quotation.

Acceptance of a quotation (through Jobber, by email, or verbally) constitutes acceptance of these Terms.

3. Scope of Works

Services will be carried out as described in the accepted quotation.

The Company reserves the right to refuse or stop work if conditions are unsafe, access is restricted, or the property details have been misrepresented.

Any additional works requested outside the original quotation will be chargeable at the Company’s standard rates.

When using our Instant Quote Form, please note:

The Price shown is an Estimated Price. Even if accepted by the Customer, the total may be adjusted following a virtual site survey or further review.For

Window Cleaning:

• Standard pricing does not include skylights, dormer windows, roof windows, or other non-standard glazing.

• These will only be included if declared in the property notes or agreed in advance.

• Undeclared features will be excluded from the service and not completed.

For Fascia & Soffit Cleaning and Gutter Clearing:

• Outbuildings, garages, and annexes are not included unless specifically stated in the form.

• If these are present but not declared, the price may be subject to an increase or such areas may be excluded from the service.

The Company reserves the right to amend pricing if property details are incomplete, inaccurate, or differ materially from those stated in the form.

4. Customer Responsibilities

• The Customer must provide safe and reasonable access to the property, including driveways, gates, and work areas.
• The Customer must ensure water and electricity supply (where required) are available.
• Fragile items, vehicles, or obstacles should be removed or secured before work begins.
• The Company is not responsible for damage to unsecured items or pre-existing defects.

5. Payments

Unless otherwise agreed in writing, all payments must be made via the secure Jobber online payment link once the job is marked as completed.

Payment is due immediately upon receipt of the Jobber payment request.

Alternative payment methods (e.g., cash or bank transfer) may be accepted only if agreed in advance.

Failure to pay within 7 days may result in additional charges, recovery action, and interest at 4% above the Bank of England base rate.

All goods, materials, and services remain the property of the Company until paid for in full.

6. Cancellations & Rescheduling

Customers must provide at least 48 hours’ notice to cancel or reschedule a booking.

Cancellations with less than 48 hours’ notice may incur a fee of 50% of the quoted price.

The Company reserves the right to reschedule works due to weather conditions, staff availability, or other unforeseen circumstances.

7. Liability

The Company will carry out Services with reasonable care and skill.

The Company shall not be liable for:

• Pre-existing damage, wear and tear, or defects in the property.
• Damage resulting from inadequate maintenance or unsuitable surfaces.
• Indirect or consequential losses such as loss of profits or business interruption.
• Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

8. Warranties & Limitations

The Company does not guarantee removal of all stains, marks, algae, or discolouration. Some surfaces may have permanent staining.

Results may vary depending on the age, material, and condition of the surface.

The Company is not responsible for issues caused by poor construction, defective materials, or underlying structural faults.

9. Force Majeure

The Company shall not be liable for failure or delay in performance caused by events beyond its reasonable control, including extreme weather, illness, equipment failure, or supply chain disruption.

10. Complaints

Customers must notify the Company of any concerns within 48 hours of completion of the works.

The Company will investigate and, if appropriate, take remedial action.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.